TSB Bank plc

Financial Ombudsman decision DRN-2412632 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr B complained that TSB Bank plc sent letters and his new debit card to his old address despite having previously informed them that he had moved.Identity checks and access

TSB have agreed that this was the case and that their records had been updated correctly.Service failure

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2412632.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.