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Safe&Secure Insurance Services Ltd
Financial Ombudsman decision DRN-2412464 Upheld
Upheldoutcome, as published by the Ombudsman
£1,888redress stated in the decision
Wed Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Refund Gold Service account fees from April 1995 to April 2012 - £1887.88Charges and fees
Mr and Mrs K have complained that Lloyds Bank PLC (Lloyds) mis-sold them fee-paying Gold Service and Premier packaged bank accounts.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2412464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.