HSBC UK Bank Plc
Financial Ombudsman decision DRN-2403674 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
This meant that payments wouldn’t be made to the mortgage for the period of the deferral and wouldn’t be recorded on a credit file as arrears.Credit file reporting
Ms R complains HSBC UK Bank Plc agreed to a payment holiday on a mortgage she is a joint party to without her consent.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2403674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.