Bank of Scotland Plc

Financial Ombudsman decision DRN-2401560 Upheld

Upheldoutcome, as published by the Ombudsman

£54redress stated in the decision

Sat Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr G complains about the way that Bank of Scotland plc trading as Halifax applies an exchange rate to his foreign currency transactions.Interest and rates

Mr G said we’d been clear that Halifax made an error when it updated its website too early. But we hadn’t checked if this had an impact on other consumers.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2401560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.