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Aviva Equity Release UK Limited
Financial Ombudsman decision DRN-2399746 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
about a Flexible Cash Release Plan (a type of equity release mortgage) taken out in 2000. Ms G1 was unhappy about the amount of the early repayment charge (ERC)Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2399746.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.