Gain Credit LLC

Financial Ombudsman decision DRN-2398199 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Lending Stream didn’t tell her that a payday loan should not be used for long-term borrowing. And that Lending Stream failed to deal with Mrs T in a sympathetic and positive way once it was aware she was experiencing financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2398199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.