FCE Bank Plc

Financial Ombudsman decision DRN-2397040 Upheld

Upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

Wed Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs J complains that FCE Bank Plc trading as Ford Credit Europe irresponsibly approved a hire purchase agreement that she couldn’t afford.Irresponsible lending

I think it would be reasonable for FCE Bank to remove the agreement entirely from her credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2397040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.