Bank of Scotland Plc

Financial Ombudsman decision DRN-2396203 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

did not alter its bank account mandate, and this allowed a former director to view the bank accountsIdentity checks and access

Bank of Scotland had not responded to a subject access requestComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2396203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.