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American Express Services Europe Limited
Financial Ombudsman decision DRN-2394817 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr L disputed a payment on his Amex charge card because the item he’d bought wasn’t in good condition when he received it.Card dispute or chargeback
Mr L complains that American Express Services Europe Limited (Amex) didn’t appropriately handle a payment dispute he made.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2394817.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.