Santander UK Plc
Financial Ombudsman decision DRN-2393437 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
The outstanding issue which they don’t think has been addressed fully, is their contention that the mortgage had been mis-soldProduct mis-sold
Santander made mistakes when it processed Mr and Mrs P’s re-mortgage applicationMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2393437.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.