Nationwide Building Society

Financial Ombudsman decision DRN-2385495 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr O complains that Nationwide Building Society won’t refund him £300 after he says a cash machine failed to dispense his money.Card dispute or chargeback

Mr O raised another complaint as he still remained unhappy with the handling of his claim and the poor customer service he’d received from Nationwide staff investigating his complaint about its handling of his claim.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2385495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.