Nationwide Building Society

Financial Ombudsman decision DRN-2384511 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr K has complained about advice given by Nationwide Building Society in 2015 when he was applying for a new interest rate product for his mortgage.Product mis-sold

Overall, I’m satisfied that Nationwide has done nothing wrong in its handling of Mr K’s mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2384511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.