Firms › Link Financial Outsourcing Limited ›
Link Financial Outsourcing Limited
Financial Ombudsman decision DRN-2384482 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Dec 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Mr K also complains about the customer service it gave him in relation to that.Complaint handling
he hadn’t been well enough to pursue this matter sooner because of the health condition he’d been diagnosed with in around 2002Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2384482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.