Barclays Bank UK PLC

Financial Ombudsman decision DRN-2381959 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Dec 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Barclays also offered to refund £213 of fees and charges it had applied to Mr A’s account.Charges and fees

Mr A explained that he suffers with severe mental health issues that had been made worse by Barclays actions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2381959.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.