Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-2381552 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

didn’t make them aware of the deadline to arrange a new interest rate productMortgage administration

Bank of Ireland didn’t tell Mr and Mrs S about the cut-off point in the 5 November letterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2381552.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.