HSBC UK Bank Plc
Financial Ombudsman decision DRN-2374273 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
S, a business, complains that HSBC UK Bank Plc froze its bank account resulting in business disruption and loss.Funds blocked or frozen
It’s not in dispute here that a review which HSBC told this service ought only to have taken a matter of weeks was significantly delayed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2374273.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.