Tor Currency Exchange Limited

Financial Ombudsman decision DRN-2372579 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Mr M complains that Tor Currency Exchange Limited didn’t close his accountAccount closed or refused

The allegation that an FCA regulated firm has sold his personal data to a third partyData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2372579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.