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Vanquis Bank Limited
Financial Ombudsman decision DRN-2370238 Not upheld
Not upheldoutcome, as published by the Ombudsman
£36redress stated in the decision
Wed Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr H complains that Vanquis Bank Limited have held him liable for transactions on his credit card that he says he didn’t make or otherwise authorise.Unauthorised transaction
He’s also unhappy with the service he received.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2370238.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.