MotoNovo Finance Limited

Financial Ombudsman decision DRN-2366017 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

The charges still in dispute relate to a cracked rear bumper and scratched front right door.Charges and fees

MotoNovo put a default notice on Mr R’s credit file when he didn’t respond to its letter offering a 20% reduction for prompt payment.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2366017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.