Nationwide Building Society

Financial Ombudsman decision DRN-2362163 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

charging them an early repayment charge (“ERC”) when they repaid part of their mortgage accounts earlyMortgage administration

issues with its investigation of the complaint as it initially hadn’t found all the calls with the solicitorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2362163.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.