National Westminster Bank Plc

Financial Ombudsman decision DRN-2361455 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£315redress stated in the decision

Wed Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains National Westminster Bank Plc (“NatWest”) failed to deal with a claim he brought under section 75 of the Consumer Credit Act 1974 (“CCA”) in a fair manner.Card dispute or chargeback

The bank also disagreed with some concerns Mr P had raised about the customer service it had provided after he had made his claimComplaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2361455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.