HSBC UK Bank Plc
Financial Ombudsman decision DRN-2360627 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr G on behalf of G complains that HSBC UK Bank Plc unfairly closed G’s account without any notification of that decisionAccount closed or refused
Mr G says he has spent hours speaking to HSBC about this issue and was denied access to his money over the Christmas period. He would like compensation for his loss of earnings and for the delay in him receiving his money.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2360627.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.