TSB Bank plc

Financial Ombudsman decision DRN-2347796 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that TSB Bank plc closed his current account.Account closed or refused

I do not think that the evidence of Mr C’s membership of a town council necessarily means that he always has mental capacity where managing his finances is concerned, or that he was not a vulnerable customerSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2347796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.