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Cabot Credit Management Group Limited
Financial Ombudsman decision DRN-2347508 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I do think Cabot got things wrong by failing to respond to Mr B’s information request. But I think they’ve already put that right by apologising and putting compensation towards the account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2347508.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.