National Westminster Bank Plc

Financial Ombudsman decision DRN-2344501 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss K has complained that National Westminster Bank Plc refused to refund a cash withdrawal, which she said she didn’t makeUnauthorised transaction

Subsequently, Miss K complained about the call handler. She said she was rude to herComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2344501.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.