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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-2343626 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mr F complains that Royal Bank of Scotland (‘RBS’) delayed paying him a savings account balance following the closure of his accounts with them.Account closed or refused

Mr F says there was a delay with the cheque which caused him financial loss.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2343626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.