Barclays Bank UK PLC

Financial Ombudsman decision DRN-2340948 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Ms M complains that Barclays Bank UK PLC didn’t treat her fairly when her interest only mortgage expired.Mortgage administration

Barclays was aware she was vulnerable. Barclays made errors when communicating with Ms M, and this caused her additional upset.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2340948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.