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HSBC UK Bank Plc

Financial Ombudsman decision DRN-2337397 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mrs E has complained that when HSBC UK Bank Plc (‘HSBC’) closed a joint account in her name and the name of Mr O, they sent one cheque for the closing balance, rather than two separate cheques for half of the closing balance, and they didn’t send a closing statement as they’d promised to do.Account closed or refused

Mrs E has also complained that in August 2015, HSBC allowed Mr O’s partner to submit a signature on the joint account to replace her signature.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2337397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.