Clydesdale Bank Plc
Financial Ombudsman decision DRN-2334826 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jan 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Mr F is also concerned that, in losing the mandate, Clydesdale has compromised the security of his and the other signatories’ personal data.Data and privacy
Clydesdale accepts that it made errors in how it handled P’s request to update the account mandate last year.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2334826.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.