TSB Bank plc

Financial Ombudsman decision DRN-2334803 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

He wanted TSB to pay that.Charges and fees

TSB then said something different. It said that actually it wasn’t able to confirm whether or not text messages had been sent, because it just didn’t have records.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2334803.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.