Barclays Bank UK PLC

Financial Ombudsman decision DRN-2333465 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr P has complained Barclays Bank UK PLC won’t refund transactions made using his debit card which he didn’t make.Unauthorised transaction

He’s also concerned about how they dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2333465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.