Bank of Scotland Plc

Financial Ombudsman decision DRN-2332721 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I do accept that Lloyds took too long to respond to some of Mr R’s correspondence.Complaint handling

Mr R complains that Lloyds Bank Plc has not dealt properly with a data subject access request (DSAR) he made in March 2019.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2332721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.