Clydesdale Bank Plc
Financial Ombudsman decision DRN-2329651 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mrs A complains that Clydesdale Bank Plc trading as Virgin Money has placed a late payment marker on her credit fileCredit file reporting
Mrs A has also complained about the time it has taken to get through to Virgin on the phone.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2329651.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.