PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-2327970 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr E complains that PayPal Europe Sarl & Cie, SCA did not take his individual circumstances into account when registering a default.Credit file reporting

Mr E suffered mental health issues which resulted in financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2327970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.