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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-2323680 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
She’s also unhappy that Kensington didn’t reduce the interest rate on the mortgage in 2020 when other rates reduced around that time.Interest and rates
Ms I complains about the way Kensington Mortgage Company Limited have handled her mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2323680.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.