Handelsbanken plc
Financial Ombudsman decision DRN-2322918 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
U, a limited company, complains that Handelsbanken Plc has closed its business account.Account closed or refused
U complains about the service received from Handelsbanken; in particular the way that the Data Subject Access Request (DSAR) has been dealt with and the fact that not all calls between the parties have been provided to this Service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2322918.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.