NewDay Ltd

Financial Ombudsman decision DRN-2312889 Upheld

Upheldoutcome, as published by the Ombudsman

£233redress stated in the decision

Tue Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Miss B has complained NewDay Ltd, trading as Debenhams Storecard, is expecting her to pay for transactions she didn’t make.Unauthorised transaction

Our investigator felt that NewDay should pay Miss B £100 in compensation. I agree this would be fair. I say this mainly because NewDay were slow in passing Miss B’s account to their team managing vulnerable consumers and the impact this had on her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2312889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.