Skipton Building Society

Financial Ombudsman decision DRN-2304772 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Fri Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr K complains that Skipton Building Society didn’t allow him to port his mortgage when he applied with his husband to buy a new houseMortgage administration

Skipton hadn’t managed Mr K’s expectations well which left a very unsatisfactory conclusion to the second interview leading to a complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2304772.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.