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Aviva Equity Release UK Limited

Financial Ombudsman decision DRN-2303522 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr J’s complaint is about a lifetime mortgage he took with Aviva Equity Release UK Limited in 2003. He was unhappy about the early repayment charge (ERC) that was applied when the mortgage was repaid in 2019.Mortgage administration

Aviva’s service did fall short of what it should have been in August 2019, when correspondence was not responded to.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2303522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.