Nationwide Building Society

Financial Ombudsman decision DRN-2299824 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mrs M complains about the way Nationwide Building Society handled her applications to open new accounts.Account closed or refused

I also agree that their letter declining the applications was misleading, because it suggested Mrs M had been declined due to a problem with her credit file.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2299824.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.