NewDay Ltd

Financial Ombudsman decision DRN-2294387 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Wed Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

NewDay processed this transaction as a chargeback.Card dispute or chargeback

Mr Z has complained NewDay Ltd, trading as Debenhams Store Card, did little to help after he complained about a payment he’d made under duressComplaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2294387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.