HSBC Bank plc

Financial Ombudsman decision DRN-2290462 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

giving him notice the account would be closed if the information wasn’t receivedAccount closed or refused

HSBC accepted their service had fallen below what Mr C was entitled to expectService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2290462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.