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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-2284320 Upheld
Upheldoutcome, as published by the Ombudsman
£2,043redress stated in the decision
Mon Nov 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
recalculate the interest charge based on this reductionCharges and fees
Mr S complains that Creation Consumer Finance Ltd hasn’t treated his claim, brought under section 75 of the Consumer Credit Act 1974 (CCA), fairly.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2284320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.