HSBC UK Bank Plc
Financial Ombudsman decision DRN-2283063 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr G and Mrs M complain that HSBC UK Bank plc acted unfairly when it closed their joint bank accounts.Account closed or refused
HSBC acknowledged that Mrs M had to spend a long time in the branch when she’d attended it. So, it offered to pay her £50 by way of compensation for the trouble and upset she’d been caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2283063.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.