Clydesdale Bank Plc
Financial Ombudsman decision DRN-2277486 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
haven’t credited the correct money to her account from a quick deposit she madePayment delayed or failed
Clydesdale did give Miss W incorrect information regarding why the £1,490 had been debited from her account initiallyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2277486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.