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Bank of Scotland Plc
Financial Ombudsman decision DRN-2277461 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Nov 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains about how Bank of Scotland plc (“BofS”) dealt with his concerns about a payment he made, or tried to make, from his BofS current account to his credit card with a business that I will call “M”.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2277461.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.