Metro Bank PLC

Financial Ombudsman decision DRN-2271852 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs P complain about their treatment by Metro Bank PLC when they wanted to redeem their mortgageMortgage administration

I believe that Metro could have handled it better and see that it has provided feedback for some of its staffComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2271852.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.