MONZO BANK LIMITED
Financial Ombudsman decision DRN-2271440 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
She also complains about the service she’s received when she reported security breaches and fraudulent transactions.Card dispute or chargeback
She was unhappy with delays she’d experienced when waiting for new cards after her original cards had been lost or blocked.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2271440.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.