TSB Bank plc

Financial Ombudsman decision DRN-2266312 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

TSB blocked Mrs R’s bank accountFunds blocked or frozen

TSB had not acted on this information by sending it to the relevant team, this caused avoidable delayComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2266312.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.