TSB Bank plc

Financial Ombudsman decision DRN-2264124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

resulting in them paying duplicate account feesCharges and fees

They are also unhappy that they were promised a refund from TSB of the duplicate account fees which they never received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2264124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.